Privacy Policy

Introduction

Clarivo ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our web application and services.

Data We Collect

We collect the following types of personal data:

• Account information: your email address, used for authentication and communication.
• Checklist progress: the steps you have completed within each procedure, so we can save and display your progress.
• Journey preferences: your answers to the onboarding questionnaire (reason for being in France, duration of stay), used to personalize your procedure roadmap.
• Payment information: processed securely by Stripe. We do not store your credit card details on our servers.

How We Use Your Data

• To provide and maintain the Clarivo service, including saving your checklist progress.
• To manage your account and subscription.
• To communicate with you about your account or service updates.

Third-Party Services

We rely on the following trusted third-party services:

• Supabase - for user authentication and database storage.
• Stripe - for secure payment processing. Stripe’s privacy policy applies to all payment data.
• Vercel - for hosting and serving the application. Vercel may process server logs including IP addresses.

Cookies

We use essential cookies provided by Supabase to manage your authentication session. These cookies are strictly necessary for the service to function and cannot be disabled. We do not use advertising or tracking cookies.

Data Retention and Deletion

We retain your personal data for as long as your account is active. You may request the deletion of your account and all associated data at any time by contacting us. Upon receiving a deletion request, we will erase your data within 30 days.

Your Rights (GDPR)

Under the General Data Protection Regulation, you have the following rights:

• Right of access - you can request a copy of the personal data we hold about you.
• Right to rectification - you can request that we correct any inaccurate data.
• Right to erasure - you can request the deletion of your personal data.
• Right to data portability - you can request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the information below.

You also have the right to lodge a complaint with the French data protection authority (CNIL) at www.cnil.fr if you believe your rights have not been respected.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please reach out to us at:

privacy@clarivo.to